From the room to the guest's door, in four steps.
Your team keeps control of the physical item. Jetback takes care of everything around it: matching, messages, payment, labels and tracking.
Step 1 of 4
Capture
The moment an item is found, housekeeping or reception opens Jetback in a phone browser, takes a photo and records the room, where it was found and where it's stored.
- Your team
- Photograph the item and note where it's stored.
- Jetback
- Creates the case, assigns an ID and adds it to the inventory.
Under a minute
Step 2 of 4
Match
Jetback checks room assignments, check-out dates and the item details to suggest the most likely guest. Someone on your team reviews it and confirms.
- Your team
- Review the suggested guest and confirm the match.
- Jetback
- Ranks likely guests using stay data, or your PMS on Premium and Enterprise.
One click to confirm
Step 3 of 4
Notify & choose
The guest receives a secure link by email or SMS. They confirm the item is theirs and choose: have it shipped, collect it at the hotel, or decline the return.
- Your team
- Nothing. The guest handles it.
- Jetback
- Sends the link and reminders, shows delivery prices and takes payment through Stripe.
No phone calls
Step 4 of 4
Ship & track
The label is ready to print and the courier pickup is booked. Your team packs the item and hands it over; the guest follows it all the way home.
- Your team
- Pack the item, attach the label, hand it to the courier.
- Jetback
- Creates the label, books the pickup, shares tracking and closes the case on delivery.
Tracked end to end
The whole journey, at a glance.
Nine moments, one case. Your team finds and registers the item and hands over the parcel. The guest chooses and pays. Jetback handles the rest.
- FindYour team
- RegisterYour team
- MatchJetback
- NotifyJetback
- Guest choosesGuest
- PayGuest
- ShipYour team + Jetback
- TrackJetback
- CloseJetback
If the guest chooses to collect the item, the case closes when it's handed over at the hotel. If they decline, it follows your retention and disposal rules.
Up and running in minutes.
There's no installation and no IT project. Sign up, and the app walks you through setup.
Create your account
Free on the Basic plan.
Add your property
Rooms, storage areas and retention rules.
Invite your team
Housekeeping, reception and back office.
Register your first item
And send your first guest a link.
Every belonging finds its way home.
Set up your property in minutes and register your first item today. The Basic plan is free.