Basic Available now
€0per month
For hotels ready to take control of Lost & Found today.
- Unlimited items, shipments and staff
- Mobile capture
- Smart matching
- Guest self-service portal
- Action dashboard
- Basic audit trail
Simple plans. No surprises.
Start free and add automation, integrations and support as your team grows. On every plan, guests pay for their own delivery.
Premium Coming soon
Pricing soon
For hotels that rely on Lost & Found every day and want it connected.
- Everything in Basic, plus:
- PMS integration (limited)
- Multiple properties and user roles
- 5 automated policies
- Advanced audit trail and reporting
- Courier selection
- Priority support
Enterprise Coming soon
Tailored to you
For hotel groups and large properties that need Jetback shaped around how they work.
- Everything in Premium, plus:
- Full PMS and system integrations
- Master account across properties
- Branded guest portal and emails
- Dedicated onboarding
Compare plans
| Features | Basic | Premium | Enterprise |
|---|---|---|---|
| Core | |||
| Active inventory | Unlimited | Unlimited | Unlimited |
| Shipments | Unlimited | Unlimited | Unlimited |
| Staff accounts | Unlimited | Unlimited | Unlimited |
| Mobile capture | ✓ | ✓ | ✓ |
| Smart matching | ✓ | ✓ | ✓ |
| Guest self-service portal | ✓ | ✓ | ✓ |
| Action dashboard | ✓ | ✓ | ✓ |
| Control | |||
| Audit trail | Basic | Advanced | Advanced |
| Policy automation | – | 5 | Unlimited |
| User roles | – | ✓ | ✓ with master account |
| Multiple properties | – | ✓ | ✓ with master account |
| Advanced reporting | – | ✓ | ✓ |
| Integrations and brand | |||
| PMS integration | – | Limited | ✓ |
| Courier selection | – | ✓ | ✓ |
| Custom email templates | – | – | ✓ |
| Branded guest portal | – | – | ✓ |
| Support | |||
| Customer care | Priority | Priority | |
| Dedicated onboarding | – | – | ✓ |
Customer care that speaks hospitality.
Our support is built for the people who keep hotels running: front desk, housekeeping and managers. We take care of the technology so you can take care of guests.
Specialists, not scripts
People who understand hotel operations and speak your language.
Prompt answers
Help with setup, policies, matching and anything in between.
Dedicated onboarding
For hotel groups and large properties on Enterprise.
Pricing questions
Who pays for shipping?
The guest who asks for the return. They see the price before paying, so your hotel doesn't cover shipping costs.
Are there setup fees or contracts?
No. Basic is free to use, with no setup fees and no contract.
Is onboarding support available?
The app guides you through setup, and our customer care team helps by email. Enterprise includes dedicated onboarding for setup, configuration and customisation.
When will Premium be available?
Soon. Tell us you're interested and we'll let you know first, along with early pricing.
Every belonging finds its way home.
Set up your property in minutes and register your first item today. The Basic plan is free.