Everything Lost & Found needs, in one web app.
From the moment housekeeping finds an item to the moment the guest opens the parcel, every step happens in Jetback. Your team keeps control of the item; Jetback takes care of the admin.
Capture an item in under a minute.
Staff open Jetback in any phone browser, take a photo and add a few details. Each item gets its own case ID the moment it's saved.
- Photo, category, room and location. Everything the next person needs to find it again.
- High-value flag. Jewellery, electronics and documents follow stricter rules automatically.
- No app to install. It runs in the browser on the phones your team already carries.
A searchable inventory instead of a drawer.
Every item, where it's stored and what stage it's at, visible to the whole team in real time. Search by room, date or a few words.
- Replaces spreadsheets and sticky notes.
- Shared across departments. Housekeeping, reception and back office see the same list.
Smart matching finds the guest.
Jetback compares the room, stay dates and item details to rank the most likely guests. Staff review the suggestion and confirm it with one click.
- Less searching through bookings.
- Staff always confirm. Nothing is sent to a guest until someone on your team approves the match.
- Better with your PMS. Connected stay data makes matches faster and more accurate (Premium and Enterprise).
A self-service portal for your guests.
Once a match is confirmed, the guest gets a secure link by email or SMS. They verify the item and choose what happens next, without calling the front desk.
- Ship it, collect it, or decline. And a clear “this isn't mine” option, so you can keep looking.
- Price shown before payment. Guests pay securely through Stripe. Card details never reach your staff.
- Updates at every milestone. Matched, confirmed, shipped, delivered.
Ship with one click. Track to the door.
When the guest pays, the label is ready to print and the courier pickup is booked. Both the hotel and the guest follow the parcel until it's delivered.
- No courier accounts or rate quotes. Shipping is built into the workflow.
- Domestic and international. Wherever the item and destination are eligible. Customs duties, where they apply, are paid by the recipient.
- The right label on the right parcel. Each label is tied to its case.
An action dashboard for the whole property.
Matches to confirm, guests who haven't replied, pickups due today and items nearing the end of their retention period. Your team always knows what needs doing next.
- Nothing slips through the cracks.
- Reporting for managers. Volumes, response times and outcomes over time (Premium and Enterprise).
Your policies, applied every time.
Configure retention periods, disposal rules and high-value procedures once. Jetback enforces them and keeps a record of every step.
Automatic retention
Decide how long items are kept and when disposal starts. Jetback reminds the team at the right time.
Chain of custody
Who handled each item, when, and what happened to it, ready if a guest disputes a case.
Roles and permissions
Give housekeeping, reception and managers the access they need (Premium and Enterprise).
Multiple properties
Run several hotels from one account with shared policies (Premium and Enterprise).
Works with how your hotel already runs.
Jetback is a web app, so there's nothing to install or maintain. Connect your property management system to bring stay and guest data into each case.
Any device, any browser
Phones for capture, desktops for the back office.
PMS integration
Available on Premium and Enterprise. Scope depends on your PMS and its APIs.
Email and SMS
Guests are contacted the way they prefer.
Unlimited staff and items
On every plan, including the free one.
Every belonging finds its way home.
Set up your property in minutes and register your first item today. The Basic plan is free.