Built for every team behind the stay.
Lost & Found touches housekeeping, reception, the back office and management. Jetback gives each of them a simple part to play, and one shared view of every case.
Front deskSpend less time on Lost & Found. More time with guests.
Reception usually ends up in the middle: taking the calls, chasing housekeeping, asking for card details. Jetback takes the front desk out of that loop.
- No more phone calls. Guests manage their return through a secure self-service portal.
- No payment details to handle. Guests pay online through Stripe.
- Fewer hand-offs. No back-and-forth between housekeeping, couriers and guests.
HousekeepingA precise routine for every item found.
Log the item where it's found, in under a minute, and get back to the room. Everyone follows the same steps on every floor and every shift.
- Phone browser, nothing to install.
- Photo, room and storage spot. The rest of the team can find it without asking.
- High-value items flagged. Stricter handling kicks in automatically.
Back officeOrganised from the storeroom to the courier.
A live inventory of every item, its storage spot and its status, with shipping labels and pickups a click away.
- Digital inventory. Know exactly where every item is and what stage it's in.
- One-click shipping. Labels and courier pickups in seconds.
- Fewer errors. The right label on the right package, every time.
ManagementGreater visibility. Lower risk. Happier guests.
See every open case without chasing the team, prove what happened if a guest disputes it, and turn a back-office chore into service guests notice.
- Action dashboard. Every case, and what's holding it up, in one place.
- Complete audit trail. Every photo, timestamp and staff action is recorded.
- Consistent standards. The same policies across shifts and, on Enterprise, across properties.
Proof that your hotel cares, after they've left.
Most guests don't expect to see a forgotten item again. Hearing from you first, and getting it back without a single phone call, is the kind of service they talk about.
- Peace of mind. A message the moment their item is found.
- Independence. They choose delivery and pay without contacting anyone.
- Privacy and security. Encrypted payments and control over their personal data.
- Visibility. Tracking until it's back in their hands.
For one hotel or fifty.
Independent hotels
Start on the free Basic plan with unlimited items, shipments and staff. Be live the same day.
Growing properties
Premium adds PMS integration, user roles, policy automation and reporting.
Groups and chains
Enterprise brings central control across properties, a branded guest portal and dedicated onboarding.
Every belonging finds its way home.
Set up your property in minutes and register your first item today. The Basic plan is free.